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Complaints Procedure

At Compare Boiler Quotes, we are committed to delivering an excellent service to all our customers. However, we recognise that there may be instances when you are not entirely satisfied with the service provided.

If you have any queries, suggestions, or complaints:

1. Initial Contact:

In the first instance, if you wish to address any concerns about our services, we encourage you to speak directly with a member of our team. They will make every effort to resolve the matter promptly or connect you with someone who can assist. You can reach us at the following contact details: or call


2. Complaint Submission:

If you choose to submit your complaint via email or post, we commit to sending you an initial acknowledgment of receipt within 10 working days. A comprehensive response to your complaint will be provided within 21 working days of receipt. In cases where a full response cannot be provided within this timeframe, we will keep you informed of the progress during our investigation.

3. Resolution:

Our goal is to address and resolve your concerns effectively on the first attempt. However, if you remain dissatisfied with the handling of your complaint and wish to escalate the matter further, please refer to the next step.

4. Competent Person Scheme:

Should you still find yourself dissatisfied after following all the stages of our internal complaints procedure, you have the option to apply to the Competent Person Scheme, of which we are a proud member. They will conduct an independent investigation into your complaint. Please direct your communication to the following address or utilise the provided telephone, fax, or email details:

Boiler Central
100 Thornes lane, Wakefield
Company: 10483032

We appreciate your feedback and are committed to ensuring that your concerns are addressed promptly and fairly.

What our customers think

5 Stars on Trustpilot

Would recommend

Stressed when needed a new boiler but easy process with affordable finance. New boiler installed within a few days with option for next day.

Paul Jones 5 Star on Trustpilot

We were very impressed

On the day, they came on time. Lovely people, they kept everything clean. Explained everything to me. No mess, kept me informed.

Anne Cross 5 Star on Trustpilot

Great Experience

Great experience - quick to arrange, easy to work with the very responsive online team and all installed faster than expected.

Ms Baxter 5 Star on Trustpilot

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